Eligibility for Returns

You may request a return or replacement if:

• You received a damaged product.
• You received the wrong product.
• The product has a manufacturing defect.
• The product is incomplete or missing parts.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Include all original packaging, accessories, and tags.
• Be returned with proof of purchase or order confirmation.

Return Request Time-frame

Any return or refund request must be made within 3 days of receiving the product. Requests made after this period may not be accepted.

Non-Returnable Items

Returns and refunds are not applicable in the following cases:

• The product has been used, damaged, or altered by the customer.
• The product is returned without original packaging or accessories.
• The customer changes their mind after receiving the product.
• Minor color differences due to screen settings or lighting.
• Customised, personal care, or hygiene-related products, where applicable.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide:

• Your order number
• Clear photos or videos of the product
• A brief description of the issue

After verification, we will arrange a replacement or refund at no additional cost.

Refund Process

Once the returned product is received and inspected, we will notify you about the approval status of your refund.

If approved:

• Refunds are typically processed within 7–10 business days.
• The refund will be sent using the original payment method or an alternative method agreed upon with the customer.

Return Shipping Costs

• If the return is due to our mistake (wrong, damaged, or defective product), UnickMart will cover the return shipping cost.
• If the return is requested for any other approved reason, the customer may be responsible for the return shipping cost.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it can no longer be cancelled, but you may request a return if eligible under this policy.

Exchange Policy

We offer product exchanges for eligible items that are damaged, defective, or incorrect. Exchange requests must be made within the same return period.

How to Request a Return or Refund

To request a return, refund, or exchange, please contact our customer support team with the following details:

• Order number
• Product name
• Description of the issue
• Supporting photos or videos

Email: info.unickmart@gmail.com
Phone: +8801560042005

Whats’up: 01560042005

Contact Us

If you have any questions about our Return & Refund Policy, please contact us. Our team will be happy to assist you